Delivery and Returns

DELIVERY

FREE POSTAGE TO ANYWHERE IN THE UK

We pride ourselves on offering a top class service to each and everyone one of our customers. As part of this service we aim to deliver every item safely and efficiently.

Our aim is to post every purchased item within 24 hours of cleared payment using either a Tracked or Signed for service. Obviously in some cases this may not be possible particularly at peak times, holiday times or weekends but each item is posted as soon as we possibly can after payment is made.

The UK postage service we use is generally either Royal Mail 1st Class Signed For or Royal Mail Special Delivery. We occasionally use Parcelforce 48 hour service for larger items.

International postage is normally via Royal Mail’s International Tracked or Signed option.

Postage on the majority of items is completely free to any address in the UK.

RETURNS

In fitting with the Consumer Contracts Regulations we offer a standard returns policy for any item up to 14 days after you receive it.

You have the right to cancel any order within this time scale but any returns should be declared via email to us and confirmation received prior to sending an item back. Please email – returns@itssigned.co.uk and await further instruction if you would like to cancel a purchase.

Returned orders must arrive back to us in fully saleable condition. If an item is returned to us ‘damaged’ then we reserve the right to refuse a refund or refund only a percentage of the original amount unless this was previously declared prior to return. The buyer is responsible for return postage unless the reason for return is due to a fault or defect, this must be declared and agreed via email prior to return. We recommend that you use an insured / tracked postage service to cover yourself in case of loss / damage in transit.

If an item arrives to you damaged or defective please alert us as soon as possible so we can begin the processing of rectifying the problem. Whilst we make every effort to provide a perfect service mistakes occasionally happen. To report any problems please email us at – sales@itssigned.co.uk

 

 

 

 

Powered by Designastore