Terms and Conditions



We have made every effort to ensure that the information on this website is accurate and all information is updated regularly. We take great care to ensure website accuracy but services and facilities may change or be withdrawn and information may change. We regularly update information to display up to date text but please note that changes might occur without notification.


All agreements will be made in England and are governed by English law and are subject to the exclusive jurisdiction of the English Courts.


We will retain details provided to us by you in order to enable your purchase requests and information to be processed efficiently, to keep you informed of any relevant information relating to your purchase and to analyse and understand better our customers’ requirements. If you believe that we are storing details relating to you and that these are incorrect, please email us at sales@itssigned.co.uk and we will correct them as soon as possible. This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. Security measures are in place to ensure that our customers’ data is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time. We may use the information you provide to tell you about other offers from Its Signed and other companies that may be of interest to you.

Privacy Policy (The information we collect and how we use it)

Its Signed is committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it, and what we do with it.

Information about You (Your Information)

This refers to information such as your name, contact details, preferred interests that you supply us or is supplied to us, including any information about your friends or family relating to the same (“Your Information”). Your Information is collected when you request information from us, contact us (and vice versa) or make a purchase with us. You are responsible for ensuring that your friends and family are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update Your Information whenever we get the opportunity to keep it current, accurate and complete.

Our Use of Your Information

We may disclose Your Information to our service providers (which could be located outside the UK/EEA) for the purpose of providing you with our services. Only information necessary for this purpose will be disclosed to them. In addition, we may use Your Information for the purposes set out in our data protection registration with the Office of the Data Protection Commissioner, and disclose the same to our “group companies” if there are business benefits to be gained from doing so. We may also disclose Your Information to companies who act as “data processors” on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.

Some of Your Information may be considered “sensitive personal data” under the Data Protection Act 1998. (This includes, for example, any information relating to health, religion, ethnic origin or political persuasion.) We will require your positive consent for us to use such information, and we will do all that is reasonably practicable to draw this to your attention when you first supply us with Your Information, or at the next available opportunity. For example, by asking you to: (1) click the I ACCEPT button at the time you first supply us Your Information via our website(s); or (2) tick a check-box or agree to this at the time you first supply us with Your Information (or at the earliest opportunity).

If you do not agree to our use of your information, we cannot do business with you or accept your purchase.

Direct Marketing Material

You may indicate your preference not to receive direct marketing material or material from carefully selected third parties by ticking the opt-out box. Alternatively you will be asked the same by our staff at the time you first supplied us your information (or at the earliest opportunity). Otherwise, we may share your information with our group companies and other carefully selected third parties who may contact you for direct marketing purposes and for research purposes. For example, we on their behalf or they may contact you with offers of goods and services, forthcoming events or competitions considered to be of interest to you. If you change your mind, you should inform us in writing. Alternatively, if this facility is available on our website, you could amend your reference on our website or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop sharing Your Information.

Your Rights

You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in Your Information. You have the right to ask in writing not to receive direct marketing material about our products. If you require a Data Subject Access Request form, or list of any Group Companies, please write to us at The Data Controller, Its Signed, 6 Morinda Close, Biddick Woods, Houghton-Le-Spring, County Durham, DH4 7TQ.

Foreign Controls

Outside the European Economic Area (EEA), controls on data protection in such countries may not be as strong as the legal requirements in this country.

Use of ‘Cookies’ and links to other websites

If our contact and dealing with you is via our website(s), we may use “cookies”. A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. We use cookies to measure site usage and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one web page to another. Our website(s) may contain links to other sites not controlled by us. These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link.

Aggregated Customer Information

We collect information relating to customer trends and patterns This information is often used in its aggregate form. We, including our group companies, may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.


To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

Security Statement

We have taken all reasonable steps to have in place appropriate security measures to protect Your Information. Its Signed does not hold your credit card information on our site.

Changes to this Policy

Any changes to this Policy will be either posted on our website, made available on request or supplied with your next purchase with us. We will strive to ensure our practices comply with the most current available version of this Policy.

If you would like to comment on any of our sites, please email us at: info@itssigned.co.uk


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